Project Overview
Heathrow Airport Limited (HAL) identified the need to improve workstation ergonomics and flexibility for its employees within APOC. Many existing fixed-height desks did not adequately support diverse user needs, contributing to discomfort and reduced productivity. To address this, HAL initiated a project to modify existing workstations and install height-adjustable desks across selected areas.
Objectives
The primary objectives of the project were to:
- Improve employee comfort and ergonomic support
- Accommodate a wider range of user heights and working preferences
- Support both seated and standing work postures
- Minimize disruption to daily operations during installation
Scope of Works
The project involved both the modification of existing furniture and the installation of new height-adjustable desks. Key activities included:
- Assessment of current workstations and space constraints
- Identification of desks suitable for modification versus full replacement
- Retrofitting selected desks with height-adjustable mechanisms
- Installing new electric height-adjustable desks where modification was not feasible
- Ensuring compliance with ergonomic and safety standards
Implementation Process
- Assessment and Planning
Each workspace was evaluated to determine user requirements, available space, and power access. Employee feedback was gathered to understand individual needs and preferred working styles. - Desk Modification
Where possible, existing desks were modified by replacing fixed legs with powered adjustable actuators. This approach reduced costs and waste while maintaining visual consistency within the office. - Installation of New Desks
In areas where modification was impractical, new height-adjustable desks were installed. These desks included programmable controls to allow users to easily switch between sitting and standing positions. - Testing and Adjustment
After installation, desks were tested for stability, range of motion, and ease of use. - User Orientation
Employees received basic guidance on proper ergonomic setup, desk operation, and safe usage of height-adjustable features.
Results
Challenges and Solutions
- Limited downtime: Installations were scheduled during scheduled decants throughout 2024 – 2025 to minimize disruption.
- Varying user needs: Adjustable controls and ergonomic accessories were introduced to accommodate different body types and preferences.
- Space constraints: Desk layouts were adjusted to maintain clear walkways and comply with safety requirements.
Outcomes
The project resulted in:
- Improved employee comfort and posture
- Increased flexibility in how the workspaces are used
- Positive feedback regarding ease of adjustment and usability
- A more modern and adaptable office environment
Conclusion
The modification and installation of height-adjustable desks successfully met Heathrow’s ergonomic and operational goals. By combining desk retrofitting with targeted new installations, the project delivered a cost-effective and sustainable solution that enhanced employee wellbeing and workplace functionality.
